Refund policy

Due to the nature of food products, returns are not accepted once an order is prepared or dispatched.

Refunds & Replacements

Refunds or replacements will only be considered in the following cases:

• Wrong item delivered

• Missing items

• Food quality issue (spoiled, spilled, or unsafe to consume)

• Order not delivered

To raise a complaint:

• Contact us within 30 minutes of delivery or pickup

• Share clear images/videos of the issue

• Order ID is mandatory

Approved refunds will be processed to the original payment method within 5–7 business days.